Privacy Policy

Last Updated: August 13, 2026

MaterFocus LLC ("MaterFocus," "we," "us," or "our") operates the website materfocus.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a commission quote, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you request a custom commission through our quote request form (hosted via Google Forms), we collect:

• First and last name(s)

• Email address

• Phone number

• Details and description of your commission idea

• Reference photos or images you choose to upload

We also collect information you provide when you contact us directly by email, such as the content of your messages and any attachments you send.

Payment Information

Once a commission quote is approved, we send a payment link by email through a third-party payment processor. We do not collect, store, or have access to your full credit card, debit card, or bank account numbers — that information is entered directly with our payment processor and is subject to their own privacy and security practices. We may retain limited transaction records (such as amount paid, date, and order reference) for our own bookkeeping.

Automatically Collected Information

When you browse the Site, we use Google Analytics to collect information about how visitors use the Site, including:

• Pages visited and time spent on the Site

• Approximate location (city/region level, derived from IP address)

• Device, browser type, and operating system

• Referring website or search terms that led you to the Site

This information is collected in aggregate and is used to understand how people use the Site so we can improve it. See our Cookies Policy for more detail on the specific cookies and tracking technologies involved.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send you commission quotes

• Communicate with you about your order, including sending payment links and order updates

• Fulfill and deliver commissioned products

• Respond to inquiries and provide customer support

• Improve our Site, products, and services

• Comply with legal and tax obligations

• Detect and prevent fraud or misuse of the Site

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Google, for website analytics purposes (Google Analytics), as described in our Cookies Policy

• Payment processors, to process your commission payment

• Service providers who help us operate our business (e.g., email, form, or hosting providers), who are only permitted to use your data to perform services on our behalf

• Law enforcement or regulators, if required to comply with a legal obligation, court order, or to protect our rights, property, or safety, or that of our customers

We do not share your reference photos, commission details, or contact information with any third party for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete your commission, maintain business and tax records, and resolve any disputes. Google Forms submissions and related correspondence are generally retained for our business records unless you request deletion (see Section 6).

5. Data Security

We take reasonable steps to protect your personal information, including relying on the security measures provided by Google Forms, Google Analytics, and our payment processor. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing of your information

• Withdraw consent where processing is based on consent (e.g., analytics cookies)

To exercise any of these rights, contact us at support@materfocus.com. We will respond within a reasonable timeframe.

If you are located in the European Economic Area (EEA), United Kingdom, or California, you may have additional rights under laws such as the GDPR or the CCPA. Please contact us and we will do our best to accommodate applicable requirements.

7. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Third-Party Links

Our Site or communications may contain links to third-party websites or services (such as our payment processor). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

MaterFocus LLC Email: support@materfocus.com Website: materfocus.com